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AdventNet offers a comprehensive suite of support services
that will enable you to effectively handle your database migration
projects using our SwisSQL products. Our customers have direct
access to the developers of the products who attend to the
needs of the customer. To get an immediate resolution to the
problem, choose from following options.
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Developer
Forum : We have an active forum that immediately
addresses issues reported. We recommend the use of forums
for healthy communication and knowledge sharing for
registered and non-registered users.
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Technical Support : Registered users can obtain
technical support by reporting their issues to support@swissql.com
Non-registered users can also send support questions
to the above address. Responses to on-registered users
are on a best-effort basis.
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Call AdventNet Support
You can call AdventNet Customer Response Center for
logging and resolving any technical problem. This Center
is operational 24 hours and staffed by experienced and
knowledgeable product specialists. They are accessible
at:
- ++1 925 924 9500 (during the hours 8.30 AM PST
and 6.00 PM PST) and
- ++1-888-720-9500 (24x5)
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Information
For fast and accurate responses, please include the
following information in your email:
- Your Name
- Your Company Name
- Product Registration Details
- Platform / OS version
- Source Query files, for any migration issues faced
- Product Logs (present under the product "logs"
folder)
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