Support Information

AdventNet offers a comprehensive suite of support services that will enable you to effectively handle your Database Change Manager requirements. Our customers have direct access to the developers of the products who attend to the needs of the customer. To get an immediate resolution to the problem, choose from following options.

Developer Forum : We have an active forum that immediately addresses issues reported. We recommend the use of forums for healthy communication and knowledge sharing for registered and non-registered users.

Technical Support : Registered users can obtain technical support by reporting their issues to support@dbchangemanager.com

Non-registered users can also send support questions to the above address. Responses to on-registered users are on a best-effort basis.

Call AdventNet Support

You can call AdventNet Customer Response Center for logging and resolving any technical problem. This Center is operational 24 hours and staffed by experienced and knowledgeable product specialists. They are accessible at:

Toll Free - US: +1 888 720 9500 (during the hours 8.30 AM PST and 6.00 PM PST) and
International: +1 925 924 9500 (24x5)

Information

For fast and accurate responses, please include the following information in your email:

Your Name
Your Company Name
Product Registration Details
Platform / OS version
Product Logs (present under the product "logs" folder)